Hollywood Orchid Suites – Guest Policies

In order to provide and maintain a high quality of service and safety for all of our guests, we require that you comply with the following policies AND your decision to stay with us signifies your agreement to these policies. We will ask you to leave immediately if anyone in your party fails to comply AND you will be charged for at least one night’s stay, all deposits will be forfeited, no refunds will be issued and/or additional fees may be charged.

  • Proof of identification and a valid credit card that was used to secure the reservation must be presented at check-in and must belong to the guest who is checking in who must be at least 21 years of age.
  • At check-in, the entire stay will be charged, less deposits, and the credit card will be preauthorized in the amount of $100.00 for incidentals and/or damages which will be released on the day of check-out if there are no additional charges or additional fees for non-compliance with our policies.
  • Smoking is not allowed in any of our rooms – this includes tobacco, marijuana or any other drugs or the usage of candles or incense.  A $150 per day cleaning fee will be charged if we determine that this rule has been broken. We also ask that you be respectful of other guests when smoking tobacco outside. Illegal drugs of any sort are not allowed on property and you will be asked to leave and/or be reported to authorities.
  • Pets are not allowed on our property or in our rooms.
  • The kitchen is rented with the expectation that you will leave it in the same condition that you found it – including washing dishes. A $25.00 cleaning fee will be charged for this service if it is found to be otherwise and/or if the room is left excessively dirty.
  • No more can stay in the room than is allowed in writing on the registration card. We do not allow more than two adult guests to occupy a room with one bed or four adult guests to occupy a room with two beds (except with a rollaway bed or sofa bed). All guests in the room must be registered.
  • Outside visitors are not allowed to come into the hotel after 9pm!  All visitors must have proper identification and must register with the front desk whenever on property
  • We have a very strict NO PARTY policy! In order for all of our guests to enjoy a comfortable and quiet stay, we ask that you be respectful and limit excessive noise – especially between the hours of 10 p.m. and 8 a.m., or you WILL be asked to leave.
  • Check-in is at 3 p.m. and check-out is at 12 p.m. (noon). We are unable to guarantee early check ins or provide late check outs, however we are happy to store your luggage at our front desk until your room is ready or until you depart later that day.
  • Deposit and cancellation policy for single and multiple room bookings:
    • For one room, seventy-two (72) hours before arrival, a non-refundable deposit in the amount of one night's stay plus tax (14%) will be charged
    • For two rooms, including our 2 Bedroom / 2 Bath Suite, fourteen days (14) before arrival, a non-refundable deposit in the amount of one night's stay plus tax (14%) for each room will be charged;
    • For three rooms or more, we require 20% of the total stay within one week of making the reservation and another 20% is due halfway between the time the reservation was made and the arrival date at which time all the funds received become nonrefundable.
    • All reservation requests and cancellations must be confirmed by the hotel with a reservation number issued by hotel to be valid. The reservation is subject to cancellation if the credit card is invalid.
  • Prepayment for the entire stay can be made through Paypal.com by sending the total amount plus 2% for Paypal fees to info@orchidsuites.com.

We are delighted that you have chosen to stay with us! It is our sincere desire that you have a great guest experience while staying with us at the Hollywood Orchid Suites. If you encounter any difficulties, please let our front desk know and/or ask to speak to the resident Manager.

 

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Hollywood Orchid Suites
1753 Orchid Avenue, Hollywood, CA 90028
(Behind Chinese Theatre, Next to Dolby Theatre and Loews Hollywood Hotel)
Front Desk (323) 874-9678 Fax (323) 874-9931 Reservations (800) 537-3052
info@orchidsuites.com reservations@orchidsuites.com Privacy Notice